The University of Arizona
Learning Technology Services
 

FAQs – Frequently Asked Questions

  1. Who can utilize the services and resources of LTS?
  2. Where are you located and what are your hours?
  3. Who can help me with a specific service within LTS?
  4. Where can I get help with my laptop computer?
  5. Does LTS charge for services?
  6. How do I set up a web site for my class?
  7. How can I get help with D2L?
  8. What technology training is available through LTS?
  9. I’ve heard that there is Grant support available through LTS. What does this include?

1. Who can utilize the technology services and resources of LTS?
Our instructionally related services are provided for faculty members, graduate teaching assistants and research assistants. Others who are in the process of helping faculty members in an instructional capacity are also eligible to use our services. Our “fee-based” services for campus administrative departments, ranging from graphic/web design to programming and audio video projects, are priced on a per project basis after initial consultation has taken place.
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2. Where are you located and what are your hours?
LTS is located on the main campus at:
Learning Technology Services
Computer Center [map]
Room 337 (3rd floor)
1077 N. Highland Avenue
University of Arizona
Tucson, AZ 85721-0073
Phone: 520.626.2621
Fax: 520.626.8220
Hours:
Monday through Friday
8:00am – 5:00pm
Please check for specific closings around holidays and University breaks.
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3. Who can help me with a specific service within LTS?
You can either call LTS at 520.626.2621, contact us with your question or complete a Service Request Form for the area in which you need assistance.
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4. Where can I get help with my laptop computer? 
We cannot help to service laptops and other computer hardware but you can receive help at the “Computer Store” at the UA Campus Bookstore.
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5. How does LTS charge for services?
Projects related directly to instruction are provided free of charge as part of LTS’s mission to serve the university. Pricing for projects that are non-instructional or administrative, vary depending on the specific project parameters and timing. Contact us for more information and for a consultation on pricing for your specific project.

Our Media Services group provides its own pricing for the services they offer.

We accept a variety of payment methods.
Cash - Please attempt to pay in the exact amount for small jobs
Checks - Make checks payable to Learning Technology Services
Interdepartmental Billing Forms (IBF) - When paying via an IBF, the responsible department will be given an LTS Invoice to complete. 
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6. How do I set up a web site for my class?
If your department or college does not have the resources available to create and house a URL for your instructional website, complete a Service Request Form.
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7. How can I get help with D2L?
Visit the D2L help pages to obtain help with D2L by accessing our online tutorials which are available in document or video format. 
If you require further assistance please complete a Report a Problem form.
To request a new Course Site please complete the Request Course Site form. 
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8. What technology training is available through LTS?
There are several training opportunities available through LTS and also through our Learning Technology Partner, OSCR (Office of Student Computing Resources). Information on training for D2L can be found at our D2L Instructor page. The Multimedia Learning Lab, as part of OSCR, offers a variety of hands on tutorials on equipment and multimedia software packages. Students, staff and faculty can also take advantage of software training offered through UACBT.
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9. I’ve heard that there is Grant support available through LTS. What does this include? 
LTS staff can assist you in gathering information and/or writing or submitting a grant focusing on the integration of instructional technology and includes funding for LTS support. For more information please contact LTS.
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