FAQs – Frequently Asked Questions
- Who can utilize the services and resources of the LTC?
- Where are you located and what are your hours?
- Who can help me with a specific service within the LTC?
- Where can I get help with my laptop computer?
- Does the LTC charge for services?
- How do I set up a web site for my class?
- How can I get help with D2L?
- What technology training is available through the LTC?
- I’ve heard that there is Grant support available through
the LTC. What does this include?
1. Who can utilize the technology services and resources of the LTC?
Our instructionally related services are provided for faculty members, graduate
teaching assistants and research assistants. Others who are in the process
of helping faculty members in an instructional capacity are also eligible
to use our services. Our “fee-based” services for campus administrative
departments, ranging from graphic/web design to programming and audio video
projects, are priced on a per project basis after initial consultation has
taken place.
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2. Where are you located and what are your hours?
The LTC is located on the main campus at:
Learning Technology Center
Computer
Center [map]
Room 337 (3rd floor)
1077 N. Highland Avenue
University of Arizona
Tucson, AZ 85721-0073
Phone: 520.626.2621
Fax: 520.626.8220
Hours:
Monday through Friday
8:00am – 5:00pm
Please check for specific closings
around holidays and University breaks.
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3. Who can help me with a specific service within
the LTC?
You can either call the LTC at 520.626.2621, contact us
with your question or complete a Service
Request Form for the area in which you need assistance.
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4. Where can I get help with my laptop computer?
We cannot help to service laptops and other computer hardware but
you can receive help at the “Computer Store” at the UA
Campus Bookstore.
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5. How does the LTC charge for services?
Projects related directly to instruction are provided free of charge
as part of the LTC’s mission to serve the university. Pricing for
projects that are non-instructional or administrative, vary depending
on the specific project parameters and timing. Contact us
for more information and for a consultation on pricing for your specific
project.
Our Media Services group provides its own pricing for the services they offer.
We accept a variety of payment methods.
Cash - Please attempt to pay in the exact amount for small jobs
Checks - Make checks payable to Learning Technology Center
Interdepartmental Billing Forms (IBF) - When paying via an IBF,
the responsible department will be given an the LTC Invoice to complete.
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6. How do I set up a web site for my class?
If your department or college does not have the resources available
to create and house a URL for your instructional website, complete a Service Request Form.
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7. How can I get help with D2L?
Visit the D2L help pages to obtain help with D2L by accessing our online
tutorials which are available in document or video format.
If you require further assistance please complete a Report
a Problem form.
To request a new Course Site please complete
the Request
Course Site form.
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8. What technology training is available through the LTC?
There are several training opportunities available through the LTC and also through our Learning Technology Partner, OSCR
(Office of Student Computing Resources). Information on training
for D2L can be found at our D2L Instructor page. The Multimedia Learning Lab, as part of OSCR,
offers a variety of hands on tutorials on equipment and multimedia software packages. Students, staff
and faculty can also take advantage of software training offered
through UACBT.
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9. I’ve heard that there is Grant support available through
the LTC. What does this include?
The LTC staff can assist you in gathering information and/or writing or submitting a grant focusing on the integration of instructional technology and includes funding for the LTC support. For more information please contact the LTC.
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